Policies

Policies

There are certain policies regarding our bike tours. Visit also the Happy Guide Helsinki website to see answers to Frequently Asked Questions on all our tour services. All the participants of a bike tour have to wear a helmet, which will be provided to you by your guide. There will also be a brief orientation in the beginning of every tour for the participants to get familiar with the bikes as well as local regulations and cultural differences in the traffic to make your bicycling experience in Finland the most happy and memorable!

Public tours: Availability and minimum requirements

Public daily tours are available according to our guide availability. The sooner you contact us and are able to confirm your reservation (especially during the peak season), the better.  Since we have to reserve and rent the bikes from our partners in advance, it is not possible to join the tour without an existing reservation. Our age limit for public tours is 16 years but we have bikes even for a bit younger participants. The minimum height of participants on public tours is 140 cm / 4'7". There’s always a minimum of one guide per eight participants on each tour.

Private tours and other options

Even if you were not eligible for our public service, we are always happy to design your own customized / hand-tailored private tour. This is the greatest opportunity to enjoy what you want and when you want it. 🙂 Private tour fees start from 50 euros surcharge / reservation. This could also be the best opportunity to cycle together as a family. For families with younger kids we also have excellent walking tour Happy Helsinki Walk that goes from Monday to Friday at 10.30 am (June-August). The price is 20 euros / person and kids 0-11 years old for free 🙂 Ask for our offer and tell more about your family! Read more about Happy Helsinki Walk on Walking Tours Helsinki website >>

Weather conditions

Weather on the coast of Finland changes fast because of the sea. That is why we have always both sun lotion and rain ponchos with us on the tours, and the city tours have 2-3 attractions for a visit inside. We cancel a tour only in the case of a fierce storm, very intense heat wave, or some kind of force majeure event that we find to be dangerous for participants. However, any of these above mentioned are extremely rare for Finland and its weather. In this case, advance payments will be non-refundable, also, if the cancellation happens by the customer within 24 hours prior to the tour (48 hours on private tours) the payments are not refundable.

Reservations and advance payments

Our tours work with email reservation in advance and we require confirming online credit card / prepayments via PayPal. When using PayPal, the full payment is possible to refund in the case of cancellation when you´re paying for Goods & Services. If you're representing a company, you can also pay as a SEPA payment / international wire transfer. All our visitors sign a waiver of liability form for the sign of secure and professional services. Our company has the liability insurance. Timetable changes and cancellations are accepted up to 24 h prior to the tour without a cost (48 hours regarding private tours) . If the timetable change or cancellation would reach us later than this deadline, the payment is not refundable.